Browse through our list of frequently asked questions to find quick and informative answers.
What Languages do you Translate?
We translate many of the world’s
most common languages from around the world. These are including, but not limited to the
following:
Arabic
Chinese Cantonese
Chinese Mandarin
Creole
Czech
Danish
Dutch
English
Farsi
French
German
Greek
Hebrew
Hindi
Indonesian
Italian
Japanese
Korean
Latin
Norwegian
Russian
Spanish
Swedish
Turkish
Vietnamese
And many more!
How Long Does it Take to Translate My Documents?
Translation time depends on a number of factors:
The source language
Number of pages (where a page is no more than 250 words)
The quality of the document’s scan
The need for clarification on spelling or missing information
Who Translates My Documents?
For an additional fee, we provide a
notarized
Certificate of Translation stating that the translation was performed by a qualified and
experienced
translator and that in our best judgment, the translated document is a true and accurate
translation
of the original documents.
Please note that only the Certificate of Translation will be notarized. Notaries are
required to be
fluent in both languages in order to notarize the original and translated documents, and our
notary
is not fluent in all languages for which we provide translation services.
Do You Provide Apostille Services?
No, we do not provide apostille services.
What’s the Difference Between a Notary and an
Apostille?
A notary is a person authorized to perform
acts in
legal affairs, in particular witnessing signatures on documents. An apostille is a
certificate,
different from a notary, often attached to a document by an appropriate government official
after it
is notarized. Notaries cannot issue apostilles themselves.
Apostille certificates validate the seal and signature of a notary on a document so that it
can be
accepted in a foreign country. It verifies that the Notary held a notary commission at the
time the
document was notarized.
Customers are responsible for requesting an apostille from his or her Secretary of State’s
office or
notary commission agency.
How Do I Know My Information is Safe?
We secure all the information on our
website using a 256-bit SSL encryption which is the industry standard for secure
communication. Only members of ASAP Translate will have access to the documents and those
who do will be professionals who have signed confidentiality agreements.
For an extra layer of security, credit card information is not stored on the same servers,
but instead is sent directly to our bank for maximum protection.
How Does Your Translation Process Work?
Once you’ve placed an order, the documents are reviewed by a certified translator in the
language of your choosing. Once the translation is complete, it is sent to another member of
our team for editing
and quality assurance.
From here, the translated documents are then emailed directly to you, and if you opt for
physical delivery, a tracking number is provided.
What Does This Service Cost? Do I Pay Extra For Certification?
Prices are set per page (250 words) and costs $25.95 per page. Any excess of 250 words on a
page will be considered a second page at the same rate. If you’d like to check your word
count, you can
request a free quote from ASAP Translate.
We do not charge extra for certified translators, this is a service we provide with all of
our translations.
How Can I Request a Free Quote?
Quotes can be requested via our free quote form. Once you’ve filled this out, we will reply
to you as quickly as possible during normal business hours.
How Can I Request Revisions?
We strive to provide the most accurate translations possible, but in some cases there may be
an issue with spelling of names locations, or document clarity. In these cases, reply to the
email
you received with your translated document and describe the correction you need. We are
happy to make corrections.
One of our representatives will contact you with additional questions so we can make the
proper changes.
Can I Get A Refund On My Order?
Orders can be canceled prior to delivery by replying to the email you received with your
receipt. We offer a money back guarantee if your documents are refused by USCIS for any
reason.
What Payment Methods Do You Accept?
Orders can be canceled prior to delivery by replying to the email you received with your
receipt. We offer a money back guarantee if your documents are refused by USCIS for any
reason.
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